• A call to BlackBerry's customer hotline has me particularly confused. In a nutshell: I use my phone to make videos for work. I use a PowerDeWise lavalier and a Rode VideoMic ME. Both have the proper TRRS headphone jack. As you can see/hear in this video, they work perfectly on my Priv. But that is not the case on the Key2.
• PS: My last four phones were a Nokia E71 like you (which I still keep around as my Garmin), then a Nokia N9, then a Blackberry Q10, then a Blackberry keyONE (android, current one), but I had a mobile phone in some capacity since 1996 (Motorola AMPS, then ericsson AMPS, then Sony AMPS, then nokia 6119, then nokia 7110, then Ericsson-Symbian-but.
• The obvious way to tell is to try another set of known-good earphones on your phone. If they don’t work either, the problem is in your phone (possibly the jack, or somewhere else in the audio chain).

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Just yesterday, my headphone jack stopped working. I tried 3 headphones and it would still play out of the speaker. I turned off my phone for 5 min, and it started working again. Now it just stopped working and restarting won't help. Tried BBVA and noticed it wouldn't recognize that it's plugged in. Would this be a hardware or software issue?

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